Privacy Policy

Last updated: 26th February 2026

1. Who We Are

This Privacy Policy describes how NRK Natural Dog Chews (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

We are registered in the United Kingdom.

Contact details:
Email: nrkchews@gmail.com
Business address: 12 Llanvair Road, NP19 7AQ

For the purposes of UK data protection law, we are the “data controller” of your personal information.

2. What Personal Data We Collect

We may collect and process the following information:

When You Place an Order:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

Payment Information:

Payments are processed securely via our website provider and payment processors. We do not store full card details.

When You Contact Us:

  • Name

  • Email address

  • Any information you provide in your message

Website Usage Data:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking data

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders

  • Communicate about your purchase

  • Provide customer support

  • Improve our website and services

  • Comply with legal obligations

  • Send marketing emails (if you have opted in)

We will only send marketing emails if you have given consent, and you can unsubscribe at any time.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – To fulfil your order

  • Legal obligation – For accounting and tax purposes

  • Legitimate interests – To improve our business and website

  • Consent – For marketing communications and non-essential cookies

5. Sharing Your Data

We only share your data where necessary, including with:

  • Squarespace (our website provider)

  • Payment processors used via Squarespace

  • Delivery companies to fulfil orders

  • Accountants or legal advisers where required

These providers only process your data in accordance with our instructions and data protection law.

6. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.

7. How Long We Keep Your Data

We retain:

  • Order information for up to 6 years (for tax and accounting purposes)

  • Marketing data until you withdraw consent

  • Enquiry emails for up to 12 months

After this period, data is securely deleted.

8. Cookies

Our website uses cookies to improve user experience and analyse traffic.

We use:

  • Essential cookies (required for site function)

  • Analytics cookies (to understand website performance)

  • Marketing cookies (if applicable)

You can manage cookie preferences via our cookie banner.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent (where applicable)

To exercise your rights, please contact us at: [your@email.com]

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.